McCormick Canada is committed to providing its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and to allowing them to benefit from the same services, in the same place and in a similar way as other customers.
Physical Access Control Policy – IT
This is a global McCormick policy addressing access to the McCormick network. If a visitor requires access to the network, this policy must be followed and a representative in IT must be contacted.
Customers are any individual who represents our customers, and consumers who purchase our trademarked product.
McCormick Canada is committed to excellence in serving our customers and consumers, including persons with disabilities, with respect, dignity, and independence. We embrace diversity and will carry out our responsibilities in the following areas:
McCormick Canada will provide training to employees and third party providers who interact with customers and consumers. All employees who are involved in the development and approval of customer service policies, practices and procedures will be trained. All current applicable staff will be trained on policies, practices and procedures that affect the way goods and services are provided to people with disabilities. All applicable new hires will be trained in the same manner during their on-boarding with Human Relations. Training will be provided when changes are made to these policies, practices and procedures. Training records will be kept to demonstrate that training was provided and indicate how many people have been trained.
Training stresses the importance of creating a barrier free environment and will include the following:
McCormick Canada will communicate with persons with disabilities in ways that take into account their disability. We will train staff on how to interact and communicate with people with various types of disabilities. Customers can communicate with McCormick Canada via telephone (including TTY Relay), e-mail, and mail.
McCormick Canada is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff is trained and familiar with various assistive devices.
McCormick Canada is committed to welcoming persons with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties and where the animal is not excluded by law. While visiting McCormick Canada it is the responsibility of the person with the service animal to control the animal at all times. We will ensure that all staff are properly trained in how to interact with people with disabilities who are accompanied by a service animal. Service Animals will not be allowed in food manufacturing areas as per the Health Protection and Promotion Act, Ontario Regulation 562. McCormick Canada reserves the right to request a letter from a medical professional certifying that the use of the animal as medically necessary.
McCormick Canada is committed to welcoming persons with disabilities who are accompanied by a support person. Persons with a disability will be allowed to enter McCormick Canada with his or her support person and at no time will they be prevented from having access to their support person while on our premises. The support person will be bound by all confidentiality agreements in the same manner that the customer is bound by them.
McCormick Canada will make reasonable effort to provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
The ultimate goal of McCormick Canada is to meet and surpass customer expectations while serving customers with disabilities. Feedback regarding how McCormick Canada provides goods and services to people with disabilities can be made by e-mail, telephone, or mail.
La Cie McCormick Canada
PO Box 5788
London, ON N6A 4Z2
McCormick Canada will respond to all feedback received in a timely manner, and make any necessary changes to policies or procedures to ensure that customers with disabilities are treated with dignity, and respect.
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities.